Relations Officer

JOB DESCRIPTION:

  • Achieve various individual sales / business targets to contribute the team performance
  • Develop and maintain cordial customer relationship and provide quality customer services
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Collaborate with internal teams (e.g. sales, marketing, senior management) to address customers’ needs
  • Prepare reports as maybe required

Requirements:

  • Proven experience in Customer Service preferably in banks or any financing company.
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing, Management or a related field

Account Officer

JOB DESCRIPTION:

  • Pre-screening loan applications
  • Evaluating clients’ financial information and calculating risk ratios
  • Review loan requests
  • Helps customers by answering questions; responding to requests.
  • Assess clients’ financial status
  • Utilize professional judgment to determine which potential borrowers represent good risk opportunities for the organization
  • Evaluate creditworthiness and risks
  • Contact clients to gather financial data and documentation
  • Analyze risks and approve or reject loan requests
  • Calculate financial ratios (e.g. credit scores and interest rates)
  • Set up payment plans
  • Maintain updated records of loan applications
  • Maintains customer confidence by keeping loan information confidential
  • Follow up with clients about loan renewals
  • Monitor progress of existing loans
  • Prepare reports as maybe required

Requirements:

  • Preferably with work experience as a Credit Officer, Loan/Account Officer or similar role
  • Hands-on experience with lending procedures and products
  • Ability to create and process financial spreadsheets
  • Strong attention to detail and a mind for numbers
  • Strong analytical skills
  • Excellent communications and customer service skills

Sales Associate

JOB DESCRIPTION:

  • Achieving established goals/ sales target
  • Actively seek out clients
  • Develop working relationships with target prospects and clients.
  • Represent the company in utmost level of service.
  • Willing to do field works most of the time.

Requirements:

  • Good communication skills
  • With experience in sales.
  • With experience in online marketing.
  • Proven track record in achieving sales quotas
  • With experience in doing call- outs to clients to follow- up pending document/s.
  • With experience in handling clients/ customers inquiries.

Credit Analyst

JOB DESCRIPTION:

  • Assessing credit worthiness of existing or prospective clients.
  • Examining financial transactions and credit history case by case.
  • Completing ratio, trend and cash flows analyses and creating projections
  • Deliver a multidimensional perspective on the investment outlook in an accessible and informative manner.
  • Determine in depth the degree of risk involved
  • Carefully analyze data and produce clear and objective reports .
  • Routinely monitor loans for compliance.
  • Adhere to credit policy and guidelines.
  • Monitor corporate portfolio asset quality on an ongoing basis.
  • Draft models of credit information that predicts trends and patterns.

Requirements:

  • Candidate must possess at least Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
  • Preferably less than 1 year experience specialized in Banking/ Financial Services or equivalent.