Careers

  • Relations Officer

    JOB DESCRIPTION:

    • Achieve various individual sales / business targets to contribute the team performance
    • Develop and maintain cordial customer relationship and provide quality customer services
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Ensure both the company and clients adhere to contract terms
    • Study competition to find new ways to retain customers
    • Collaborate with internal teams (e.g. sales, marketing, senior management) to address customers’ needs
    • Prepare reports as maybe required

    Requirements:

    • Proven experience in Customer Service preferably in banks or any financing company.
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office, with working knowledge of CRM platforms
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Ability to work well with a team
    • BSc/BA in Business Administration, Marketing, Management or a related field
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  • Account Officer

    JOB DESCRIPTION:

    • Pre-screening loan applications
    • Evaluating clients’ financial information and calculating risk ratios
    • Review loan requests
    • Helps customers by answering questions; responding to requests.
    • Assess clients’ financial status
    • Utilize professional judgment to determine which potential borrowers represent good risk opportunities for the organization
    • Evaluate creditworthiness and risks
    • Contact clients to gather financial data and documentation
    • Analyze risks and approve or reject loan requests
    • Calculate financial ratios (e.g. credit scores and interest rates)
    • Set up payment plans
    • Maintain updated records of loan applications
    • Maintains customer confidence by keeping loan information confidential
    • Follow up with clients about loan renewals
    • Monitor progress of existing loans
    • Prepare reports as maybe required

    Requirements:

    • Preferably with work experience as a Credit Officer, Loan/Account Officer or similar role
    • Hands-on experience with lending procedures and products
    • Ability to create and process financial spreadsheets
    • Strong attention to detail and a mind for numbers
    • Strong analytical skills
    • Excellent communications and customer service skills
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  • Sales Associate

    JOB DESCRIPTION:

    • Achieving established goals/ sales target
    • Actively seek out clients
    • Develop working relationships with target prospects and clients.
    • Represent the company in utmost level of service.
    • Willing to do field works most of the time.

    Requirements:

    • Good communication skills
    • With experience in sales.
    • With experience in online marketing.
    • Proven track record in achieving sales quotas
    • With experience in doing call- outs to clients to follow- up pending document/s.
    • With experience in handling clients/ customers inquiries.
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  • Credit Analyst

    JOB DESCRIPTION:

    • Assessing credit worthiness of existing or prospective clients.
    • Examining financial transactions and credit history case by case.
    • Completing ratio, trend and cash flows analyses and creating projections
    • Deliver a multidimensional perspective on the investment outlook in an accessible and informative manner.
    • Determine in depth the degree of risk involved
    • Carefully analyze data and produce clear and objective reports .
    • Routinely monitor loans for compliance.
    • Adhere to credit policy and guidelines.
    • Monitor corporate portfolio asset quality on an ongoing basis.
    • Draft models of credit information that predicts trends and patterns.

    Requirements:

    • Candidate must possess at least Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
    • Preferably less than 1 year experience specialized in Banking/ Financial Services or equivalent.
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